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INFORMATION FOR PATIENTS

Elective Surgery Waitlist Rules
Joint Replacement Surgery

Care Opinion

 

Compliments, Complaints and Feedback

We strive to ensure every patient has a positive experience at Osborne Park Hospital. We welcome consumer feedback including compliments, concerns, suggestions or complaints from patients, carers and other visitors.  Your feedback tells us what we are doing well and where we could improve.

If you are on-site, you can provide your feedback in the following ways:

If you require an urgent response:

  • Speak directly to the staff member involved in providing the service you wish to comment on.
  • Speak to the person in charge of the department/ward.  The manager is the person best suited to address any concerns you may have as soon as possible.
  • Ask to speak with the Consumer Liaison Service. 

If you do not require an urgent response or do not require any response at all, please complete a Feedback Form and place the completed form in the nearest suggestion box.

If you are off-site, you can provide your feedback in the following ways:

If you require an urgent response:

  • Telephone the hospital on (08) 6457 8005 and ask to speak to the person in charge of the relevant department/ward. The manager is the person best suited to address any concerns you may have as soon as possible.
  • Telephone the Consumer Liaison Service on (08) 6457 8009

If you do not require an urgent response or do not require any response at all, please complete a Feedback Form and post it to the Consumer Liaison Service. (The address is provided on the form). 

If you would like to lodge a formal complaint:

  • The hospital Co-Directors ensure that the complaint is thoroughly investigated and aim to provide a written response to you within 30 working days.   If there will be a delay in responding, we will advise you. 
  • Please provide us with detailed information about your concerns either using a Complaint Management Form or other written format. 

Please either post your complaint documents to us:

Attention: Consumer Liaison Service,
Osborne Park Hospital,
Osborne Place, STIRLING WA 6021

or email them to us at: OPHConsumerLiaisonService@health.wa.gov.au

If you need help completing the documentation, telephone the Consumer Liaison Service on (08) 6457 8009.

If you would like advocacy, you may want to contact the Health Consumers Council ( 9221 3422  or  Freecall: 1800 620 780 or email: info@hconc.org.au ), If you are not satisfied with our response to your complaint, you may contact the Health and Disability Services Complaints Office (HaDSCO) on  6551 7600 or 1800 813 583, or via their website: www.hadsco.wa.gov.au

If English is not your preferred language, staff can arrange an interpreter from the Translating and Interpreting Service – TIS (131 450) at no cost to you.

If you are deaf or have a hearing or speech impairment, the National Relay Service will assist you to communicate with us:
TTY or modem users, phone: 133 677 and quote (08) 6457 8009.

Voice-only (speak and listen) users, 1300 555 727 and quote (08) 6457 8009.

 

Osborne Park Hospital acknowledges the Traditional Owners - the Noongar people - the custodians of the land on which we work. We pay respect to their Elders both past and present