Would you like to make a compliment, suggestion or complaint?
We strive to ensure every patient has a positive experience at Sir Charles Gairdner Hospital (SCGH) and Osborne Park Hospital (OPH). Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints.
How to provide feedback
Talk to us by providing your feedback to the staff involved or ask to speak to a more senior person.
Your starting point is to contact the Consumer Liaison Service on (08) 6457 2867 or by emailing CLS@health.wa.gov.au. If you prefer to complete a feedback form, our staff can provide this to you.
What feedback to provide
Tell us what happened, where and when, including dates and times if possible. Include information on who was involved and provide the patient’s full name and date of birth.
Let us know what you would like to see happen as a result of your feedback. Include your contact details if you would like someone to contact you.
Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.
All complaints are investigated thoroughly and you will receive an acknowledgement of your complaint within five working days.
You will receive a written response within 30 working days or six weeks. You will be notified of any delays.
If you are dissatisfied with our response, you may wish to contact the Health and Disability Services Complaints Office, the independent agency which investigates complaints about health services, on free call 1800 813 583.
Women’s and Newborn Services (WNHS) including Gynaecology Clinic at Osborne Park Hospital
- Speak directly to the staff member involved in providing the service you wish to comment on.
- Speak to the person in charge of the department/ward. The manager is the person best suited to address any concerns you may have as soon as possible.
- Contact the Consumer Liaison Service at WNHS on (08) 6458 1444 or by emailing firstname.lastname@example.org.
Consumer Liaison Service
Tel: (08) 6457 2867
Consumer Liaison Service for Women's and Newborn Services
Tel: (08) 6458 1444
Health and Disability Services Complaints Office
Tel: 1800 813 583